Frequently Asked Questions
Everything you need to know about our premium fashion collections.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Are your garments ethically sourced?
Yes, Scratch Foundation is committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials.
How can I track my order status?
Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I care for my Scratch Foundation pieces?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the interior label of every garment.